Complaints Procedure

We are committed to providing the highest standards of service. If something has fallen short of your expectations, we want to know so we can put it right and improve how we work.

This page explains how to make a complaint to Bowmore Wealth Group and what to expect from us once you do.

You can raise a complaint with us by any of the following means:

• In writing: The Compliance Officer, Bowmore Wealth Group, 10 Victoria Street, London, EC4V 4AB
• By email: complaints@bowmorewealth.com
• By telephone: 020 7965 7280

Please include your full name, contact details, the name of your adviser (if relevant), and a clear description of your concern.

We follow the complaints handling rules set by the Financial Conduct Authority:

• We will acknowledge your complaint promptly, and in any event within five business days of receipt.
• We will investigate your complaint fairly and thoroughly, and keep you informed of progress.
• We aim to provide a final response within eight weeks. If we cannot, we will write to explain why and when we expect to be able to do so.

If you are not satisfied with our final response, or if eight weeks have passed since you first raised your complaint, you may be entitled to refer the matter to the Financial Ombudsman Service. You must do so within six months of our final response.

Financial Ombudsman Service, Exchange Tower, London E14 9SR
Telephone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Web: www.financial-ombudsman.org.uk

Bowmore Financial Planning Ltd is authorised and regulated by the Financial Conduct Authority, reference number 115180. Bowmore Asset Management Ltd is authorised and regulated by the Financial Conduct Authority, reference number 626431.